Abuse and Fraud
If you've encountered abuse in our payment platform, whether it's fraud, unauthorized transactions, or any other malicious activity, follow these steps:
1. Contact Customer Support: Immediately contact our customer support about the abuse or fraud done using our payment platform.
2. Report Fraud: Report the issue in detail, including any relevant transaction IDs, dates, and amounts.
Our customer service will guide you through the process of resolving the issue.
3. Change Account Information: If you suspect that your account has been compromised, change your password and any other relevant account information immediately. Enable two-factor authentication if available in your account.
4. Monitor Your Account: Keep a close eye on your account for any further unauthorized transactions. Report any additional suspicious activity to the payment platform.
5. Report to Authorities: In cases of significant fraud, you may want to report the incident to your local law enforcement or relevant authorities. In the United States, you can also report online scams to the Federal Trade Commission (FTC) at https://reportfraud.ftc.gov/
- Educate Yourself: Familiarize yourself with common types of payment fraud and scams to better protect yourself in the future.